شركة الطيران العربية المغربية: حملة توظيف لشباب المغرب حاملي الشواهد باك+2 باك+3 باك+4 باك+5

Air Arabia recrute :

1-Assist the sales team in their day to day activities by providing necessary support

2- Managing the POS material stocks and distribution

3- Assisting in preparing sales agreements and sending them to prospective clients.

4- Provide monthly commercial report by compiling the sales team individual reports.

5- Training travel agents to the Company system

6- Managing groups requests from the reception of the request till materialization.

7- Send timely updates to the trade

8- Update the customers/travel agents/Corporate database on timely basis.Qualifications, Experience and Skills :

Fluent in French and Arabic both written and spoken. Acceptable level of English

Envoyez également vos C.V à l’adresse : cv_mac@airarabia.com en précisant l’intitulé du poste dans l’objet du mail.

Floor Supervision. Be visible and available to answer questions and provide guidance. Responsible for the floor Activities and live monitoring.
Take calls that agents can’t handle and be available when an agent appears to need assistance.
Motivate and encourage agents through positive communication and feedback
Handling passenger complaints.
Spend few hours per month Handling Call Centre Agent Job in order to be hands-on at all times.
Assist the management in preparing a robust roster to meet anticipated business requirements to the agreed standards.
Organizes shifts daily roster, approves changes for individual agents
Ensure the Call Centre technical facilities are in good working condition, including all telephone lines, computer equipment and the reservation system, request for technical support for immediate action when work stations are not fully operational
Work with management on refining and scheduling appropriate training sessions.
Manage Employee performance on a weekly basis (minimum) and review the following:

- - Review the past week’s performance and Result
  - Share updates /new information
  - Guide the team and motivate them to improve sales , quality and overall performance
  - Answer questions and comments.

· Perform at least one monitoring evaluation with each agent every two weeks

Keep track of attendance, Adherence, rejected calls , Quality ,Revenue and Ancillary

· Submit weekly performance summary Report of the team to the Call Centre Supervisor.

· Submit to the Call Centre Supervisor the next week’s monitoring assignments and a plan for the team.

- - Create an action plan describing the tasks of each agent.
  - Create a detailed plan of the way in which you plan to impact your team’s day-by-day performance
  - Divide the team into three groups based on their performance (top, middle and bottom)

Interlock with other Team Leaders to ensure a consistent approach towards CC Agents and CC Procedures
Actively participate in performance appraisals for CC Agents

Qualifications, Experience and Skills :

At least 2-4 years’ experience in related filled
Able to use Word, XLS, create and maintain databases
Time Management and Planning Skills
Very Good Communication Skills
The ability to change one’s own approach to work effectively with a variety of individuals, groups, situations, including the conception and implementation of original ideas to develop and improve processes, products and services
Visionary, Flexible/adaptable to change, Team player, Solve-complex problems and make decisions
Able to work flexible / extra hours as and when required
Time management
Decision-making abilities
Good at planning ahead
Ability to priorities work
A responsible attitude
Remaining calm under pressure