Agent de Reservation & Billetterie (Marrakech)
Descriptif de poste :
- Effectuer les réservations pour les clients passagers,
- Émettre les billets et collecter les paiements.
- Promouvoir les nouveaux produits et services de la compagnie.
- Développer de bonnes relations avec les passagers pour les fidéliser.
- Promouvoir les services Auxiliaires de la compagnie.
Profil recherché :
- Bac+2
- Bonne maîtrise de l’arabe et du français, Niveau acceptable en anglais.
- Bonnes connaissances en informatique et bureautique
- Bonne connaissance en géographie pour conseiller les clients sur les itinéraires/destinations.
Sales Executive (Marrakech)
Key Accountabilities
- Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options.
- Sells products by establishing contact and developing relationships with prospects; recommending solutions.
- Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.
- Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors.
- Prepares reports by collecting, analyzing, and summarizing information.
- Maintains quality service by establishing and enforcing organization standards.
- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
- Contributes to team effort by accomplishing related results as needed.
- Reviewing own sales performance, aiming to meet or exceed targets
- Sales Executive Skills and Qualifications
- Presentation Skills, Client Relationships, Emphasizing Excellence, Energy Level, Negotiation, Prospecting Skills, Meeting Sales Goals, Creativity, Sales Planning, Independence, Fast learner and passion Motivation for Sales
Profile
- Excellent knowledge of MS Office
- Proficiency in French (mother tangue ) & English
- 5 years’ experience in the Airline industry
- Good knowledge of FES & province market
