Recrutement (2) postes chez Qatar Airways (Marrakech)

Recrutement (2) postes chez Qatar Airways (Marrakech)

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Entreprise
Welcome to a world where ambitions fly high.

From experienced pilots to dynamic professionals embarking on new careers, Qatar Airways is searching for talented individuals to join our award-winning team.

We take pride in our people—a dynamic and culturally diverse workforce is essential to why we are one of the finest and fastest growing airlines in the world.

We offer competitive compensation and benefit packages.

Poste
In this role, you will support the operation by providing excellent customer service at the airport terminal and helping create a stress-free environment for customers whilst travelling. You will support the providing of total quality service and adhere to safety policies and security standards of the company. You will ensure premium passengers and FFP members receive total quality services and adhering to safety policy and security standards.

Specific accountabilities include:

  • Constant liaison with Check-in, and other related areas for the smooth acceptance of passengers
  • Liaises with check-in, transfer desk, and support Airport Services Supervisor in all areas
  • Escorts and directs Arriving/Departing passengers to the respective areas such as Hotel Desk, Visa Counter, Transfer Desk, Premium Lounges and Boarding Gates
  • Assists Duty Officer in handling company material and records
  • Liaises with GHA for quick processing of hotel and transfer passengers
  • Works with GHA and ensure smooth passenger handling
  • Assists passengers in regard to Entry Requirements, Visas, Residence Permits etc
Profil recherché
To be successful in this role, you will need a high school qualification combined with a minimum of two years experience in a similar role. One year within an Airline or Ground Handling Agent (GHA) as Ground Staff involved in passenger handling and ground operations is required. You will need a good knowledge of the airport working environment. An IATA or Airline Basic Tariff and Pricing Course would be advantageous.

You will need to be fluent (written and spoken) in English, French and Arabic to perform this role.

Note: you will be required to attach the following:
1. Resume / CV
2. CV / Resume

postulermoyen

 
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Entreprise
Welcome to a world where ambitions fly high.

From experienced pilots to dynamic professionals embarking on new careers, Qatar Airways is searching for talented individuals to join our award-winning team.

We take pride in our people—a dynamic and culturally diverse workforce is essential to why we are one of the finest and fastest growing airlines in the world.

We offer competitive compensation and benefit packages.

Poste
In this role, you will be responsible for supervising and controlling flight-handling activities such as Flight Editing, Check-in, Transfers, and Boarding, in order to ensure a high service standard is maintained. You will achieve optimum customer satisfaction and on-time departure of flights. You will also deputise for the Airport Services Duty Officer and/or Airport Representative.

Specific accountabilities include:

  • Acting as a station coordinator in liaising with GHA and QR department. Working closely with GHA and all airport departments to ensure on time performance targets are met.
  • Ensuring progress towards on-time flight closure and passenger boarding and supervise airport team in achieving on-time performance
  • Facilitating the Ramp Handling activities in liaison with GHA, Caterers, Fuels, Maintenance, Cargo, and Crew to expedite departure whilst working with all departments
  • Utilising maximum resources by planning efficient duty allocation for Customer Service Agents- ensures efficient use of manpower during duty period
  • Reviewing aircraft allocations according to the movement signals/late arrivals/loads etc. and ensuring all departments are aware of operational messages and requirements
Profil recherché
You will have a relevant diploma or vocational qualification combined with a minimum of four years job-related experience. You will need a minimum of three years of experience in an Airline or GHA as ground staff involved in passenger handling and ground operations. 

You will need a solid understanding of Conditions of Carriage, International Civil Aviation Safety and Security procedures in accordance with ICAO and IATA and local authorities. An overall knowledge of airport functions in terms of passenger and baggage handling, weight and balance and dangerous goods regulations.

You will need to be fluent (written and spoken) in English, French and Arabic to perform this role.

Note: you will be required to attach the following:
1. Resume / CV

postulermoyen

 

 
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